Refund policy

At PURELY Italia, your satisfaction is our top priority. We strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help.

Returns Eligibility

  • Changed your mind or ordered the wrong product? No problem! If you realize that you made a mistake with your order, you can initiate a return or exchange within the same day or by the end of the following day from your purchase.
  • To qualify for a return or exchange:
    • The product must be unused and in its original condition.
    • The request must be submitted within the stated time frame.

How to Request a Return or Exchange

  1. Contact Us Promptly
    • Email us at purely.italia@gmail.com or fill out the contact form on our website.
    • Provide your order number and specify whether you’d like to return the item or exchange it for a different variant (e.g., size or color).
  2. Prepare the Item for Return
    • Ensure the product is in its original packaging and condition.
  3. Return or Exchange Processing
    • Once we receive your request, we will guide you through the next steps to ensure a smooth process.

Exchanges Made Easy

If you’d like a different variant of the product, let us know in your return request. We’ll prioritize making the switch to your desired item to simplify the process and ensure you’re happy with your purchase.

Return Costs

  • The cost of returning the item will be your responsibility unless the product was defective or we made an error with your order.

Refunds

  • Refunds will be issued to your original payment method once the returned item has been received and inspected. Please allow up to 5-7 business days for the refund to process.

Questions or Concerns?

We’re here to help! If you have any questions about our Return Policy or need assistance with a return or exchange, feel free to contact us at purely.italia@gmail.com.