Shipping policy
Shipping Policy
Thank you for choosing PURELY Italia! Below, you’ll find all the details about our shipping process to ensure a smooth and transparent experience.
Shipping Carrier
We partner with UPS to ensure reliable and timely delivery of your orders.
Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Once your order is processed, you will receive a confirmation email with tracking details.
Delivery Time
- Shipping takes approximately 7-8 business days from the time your order is dispatched.
- Please note that delivery times may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier-related issues.
Shipping Costs
- Shipping fees will be calculated at checkout and are based on your location and order weight.
Delivery Locations
- We currently ship to most countries in Europe. If you are unsure whether we deliver to your area, please contact our customer service team.
Tracking Your Order
- Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress in real-time.
Delayed or Lost Shipments
- While we strive to ensure all orders are delivered on time, occasional delays may occur due to circumstances beyond our control.
- If your order hasn’t arrived within 10 business days of dispatch, please contact us at purely.italia@gmail.com, and we’ll assist you promptly.
Questions or Concerns
If you have any further questions about your shipment, feel free to reach out to us at purely.italia@gmail.com. We’re here to help!
Thank you for trusting PURELY Italia. We are committed to providing you with the best service possible.